Doug Lipp shares his experience with CESTATICKET
Caracas, March 2007
As part of the First Customer Service World Forum organized by El Nacional, Cestaticket Accor Services invited representatives of its prestigious customer companies to enjoy a Conference on “The Magic of the Exceptional. Service, Quality, Leadership and Teamwork. Obstacles and Opportunities” given by Doug Lipp, world-renowned head of training at Disney University and author of many books on corporate subjects, an internationally-acclaimed expert in the fields of service, leadership and diversity.
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